Cancellation & Refund Policy
Thank you for choosing SpawlTV Productions LLP ("SpawlTV") for your content creation needs. We strive to provide exceptional services in the field of commercial productions and feature film development. This Cancellation & Refund Policy outlines the terms and conditions governing cancellations and refunds for our services, in accordance with Indian laws.
Cancellation Policy:
1.1. Project Cancellation by the Client: If the client wishes to cancel a project after entering into an agreement with SpawlTV, the following cancellation policy applies:
a) Pre-Production Stage: (i) If the cancellation occurs within 48 hours of signing the agreement and before any pre-production work has been undertaken, a full refund will be provided, excluding any administrative fees. (ii) If the cancellation occurs after 48 hours of signing the agreement or after pre-production work has begun, a refund will be provided after deducting the costs incurred by SpawlTV up to the date of cancellation. These costs may include but are not limited to administrative expenses, research, location scouting, script development, casting, and other pre-production expenses.
b) Production Stage: (i) If the cancellation occurs during the production stage but before the completion of the project, SpawlTV shall retain a portion of the project fee to cover the costs already incurred, including production expenses, equipment rental, crew fees, and any other related costs. The remaining balance shall be refunded to the client. (ii) In the event of a cancellation due to unforeseen circumstances beyond SpawlTV's control, such as force majeure events or equipment failure, SpawlTV will work with the client to find an appropriate solution, which may include rescheduling or refunding a portion of the project fee.
1.2. Project Cancellation by SpawlTV: SpawlTV reserves the right to cancel a project in the following situations:
a) If the client fails to provide necessary information, materials, or approvals within a reasonable time frame, as agreed upon in the project timeline. b) If the client fails to make the agreed-upon payments within the specified time period. c) If the client engages in misconduct, breach of contract, or any illegal activity.
In such cases, SpawlTV shall not be liable for any refund, and any outstanding fees or costs shall remain due and payable.
Refund Policy:
2.1. Eligibility for Refunds: Refunds are subject to the terms and conditions outlined in this Cancellation & Refund Policy. To be eligible for a refund, the client must comply with the cancellation policy mentioned in Section 1 above.
2.2. Refund Process: Refunds will be processed within a reasonable timeframe, typically within 30 days from the date of cancellation. The refund amount will be determined based on the cancellation policy applicable at the time of cancellation. Refunds will be made using the original payment method used by the client, unless agreed otherwise.
Amendments to the Policy: SpawlTV reserves the right to modify or update this Cancellation & Refund Policy at any time. The updated policy will be effective upon posting on our website or providing notice to the client.
Contact Us: If you have any questions or concerns regarding this Cancellation & Refund Policy, please contact us using the following information:
SpawlTV Productions LLP
Address:
A801, Omkar Ananta, Swamivivekanand Road, Laxmi Nagar, Goregaon (E), Mumbai, Maharastra, India, 400065
Phone: +91 95174 33091
Email: sparsh@spawltv.com
By engaging our services, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Cancellation & Refund Policy.
Note: This Cancellation & Refund Policy is provided for informational purposes only and should not be considered legal advice. For legal advice specific to your situation, please consult your lawyer.